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Frequently Asked Questions / Customer Service
- Do you carry sizes greater than 13 or smaller than 8?
- How long will it take to receive my order?
- What is the difference between Jordan Retro Variant shoes and authentic shoes sold in stores?
- Where are the shoes being shipped from?
- What happens if Customs holds my package?
- Can I pay with my credit card?
- What if I don't receive my order within the promised time period?
- How much is shipping?
- Do I send the payment in first or pay with COD?
- Do you have half sizes or could you put in a custom order for larger/smaller sizes?
- Do you have this style or color?
- Will I receive the product in the photo?
- Do your shoes run small?
- I didn't receive my invoice or other emails?
- How do you combat against fraud?
- I made a mistake on my order, how do I change it?
- Do you have a phone number I can call?
- How do I return an item?
- Why offershoe sell shoes that is not in stock?
- What if my shoes is out of stock or my size is not in stock?
- Do you carry sizes greater than 13 or smaller than 8?We mainly carry sizes 8-13 in US Men's as listed on our site. If you want a shoe in any other size, please contact us so we can place a special order. Special orders to take a bit longer to receive. Generally an additional 5-7 on top of normal shipping. Back to Top
- How long will it take to receive my order?
On average, it takes 2 business day for order to get process and any other 5-10 business days to receive your order. Some items will arrive soon and some may arrive a little later. Please be patient. Please note that business days do not include Saturday, Sunday, and regulatory holidays.
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- What is the difference between Jordan Retro Variant shoes and authentic shoes sold in stores?There is almost no difference in the appearance of the shoes. Most people can not tell the difference between "variant" and "authentic". Our shoes all come brand new in box with retro card. Our variant shoes are about half the price of what you would pay in most retail stores.Back to Top
- Where are the shoes being shipped from?Our shoes are shipped directly from factory outside of united states.Back to Top
- What happens if Customs holds my package?We are sorry, but there is nothing we can do if this happens. A situation like that very rarely happens so customers should feel very comfortable ordering. We always ship using the safest and most reliable methods. Please refer to US Customs website for additional information. Back to Top
- What if I don't receive my order within the promised time period?PLEASE EMAIL US! We are not here to steal anyone's money. Items are usually sent out the next day and don't usually take the full amount of time we promise. Also keep in mind that mail might take a few extra time around any major holidays. If you haven't received your item within 7-20 business days please make sure you e-mail our customer support team so we can straighten out the issue immediately.Back to Top
- How much is shipping?Shipping is included when we give you quotion, this includes all areas and tracking when available.Back to Top
- Do I send the payment in first or pay with COD?We do not accept COD's your order will not be processed until we receive your payment.Back to Top
- Do you have half sizes or could you put in a custom order for larger/smaller sizes?Please select the available size, then enter the size you need in the notes section of the checkout process.Back to Top
- Do you have this style or color?Unfortunately All of our sizes, colors, and or styles/variants we have available are all listed on the site, however please make sure you check back as we are always receiving new merchandise.Back to Top
- Will I receive the product in the photo?Yes, although the product may vary slightly from the photo.Back to Top
- Do your shoes run small?No. Please select the regular size you normally wear. Our suppliers are trained to inspect all shoes for size and quality prior to shipment.Back to Top
- I didn't receive my invoice or other emails?A lot of the time ISP's and email providers mark messages as spam on accident. What you'll need to do is check your spam folder, to see if our messages are in fact being marked as spam, if so simply mark it as otherwise as to keep it from happening in the future. You may also need to add our domain name to a safe/white list.Back to Top
- I made a mistake on my order, how do I change it?Please contact us with your order number so we can adjust your order.
- Why some items are not in stock?
Once order is paid we send your order to the warehouse to get process. If your items are not in stock, warehouse will notify us and we will send you an email to replace or refund your order. It is very difficult to know exactly what item is stock because of item inventory change every hour. In the store once you buy a product the inventory count change by it self once you take something off the shelf. But website it is hard to change stock or not stock every few hours.
Back to Top - What if my item is out of stock or my size is not in stock?
If your items are out of stock we will email you to pick any pairs of shoes. If your size is not in stock offershoe will automatically send you a half size bigger, but we will never send you half size smaller.
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